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Accreditation Process of Homeless Services in the Public Realm

This is a preview of the Homelessness Services Accreditation Application Form form. When you’re ready to apply, click Fill Out Now to begin.
 

Terms and Conditions

* indicates a required field.

Terms and Conditions for Mobile Service Providers

1. Operational Conditions

  • This certificate is only valid for the name stated on the Certificate of Approval and approved nominee’s;
  • This certificate is only valid for 12 months;
  • The certificate holder / approved nominee must:
    • Display the Certificate of Approval at all times;
    • Be located in and around the service delivery location at all times;
    • Produce this certificate upon request by an authorised officer and / or a police officer;
    • Manage antisocial behaviour (If they are appropriately trained and possess the relevant training certificates) or contact the WA Police immediately;
    • Not have volunteers under the age of 18 years;
    • Train all volunteers appropriately and have all volunteers covered by appropriate insurance;
    • Must follow food handling / hygiene guidelines if serving food;
    • NOT impede pedestrian pathways or vehicle clearways;
    • Not park any volunteer vehicles within the site of service delivery;
    • Arrange vehicles on the site as outlined by the City;
    • Encourage people receiving services to leave the site / sites of service delivery once services have ceased;
    • Provide details of all vehicles directly linked to service provision;
    • Notify the City of Perth of changes to vehicles and setup; and
    • Inform the City of Perth of additional equipment they intend on setting up on the site i.e. Marquees.

2. Reporting

  • The certificate holder / approved nominee must:
    • complete bi-monthly reporting to the City the Perth;
    • report all incidents to the City of Perth the next working day;
    • report any damage to the City of Perth the next working day;
    • Notify the City of Perth of changes to service delivery prior to implementing the change.

3. Approved Locations, Times and Days

  • This certificate is valid for the site as specified on the Certificate of Approval.
  • This certificate is only valid for the date, day, time and service type stated on the Certificate of Approval.

4. Insurance

  • The certificate holder / approved nominee must:
  • maintain a public liability policy for at least AUD $10million with a company on the Australian Prudential Regulation Authority (APRA) approved list; and
  • Will assume responsibility for any acts of negligence arising from their activity.

5. Maintenance and Cleaning and Waste Management

  • The certificate holder / approved nominee must:
  • Arrange immediate vehicle removal should a breakdown of vehicle or equipment occur;
  • Arrange vehicles as directed by the City of Perth;
  • Maintain the site and return to original state once services have ceased;
  • Dispose of all domestic waste appropriately the domestic bins provided; and
  • Dispose of sharps appropriately using their own sharps disposal units.

6. Permit Fee

  • There no is permit fee to be an accredited service provider.

7. Complaints

  • If the City of Perth receives community complaints that are sustained and the service provider does not work with the City of Perth to address the complaint, the City of Perth reserves the right to prohibit the certificate holder / approved nominee from operating within the Public Realm.

8. Conduct

  • The certificate holder / approved nominee / any persona associated with the approved services is required to comply in accordance with these terms and conditions to both manage the community perception of the Homeless Services Accreditation Process and deliver the highest standard of service delivery to people experiencing homelessness.
  • If the certificate holder / approved nominee on more than one occasion, is determined by the City of Perth to be acting in an unprofessional manner, the City of Perth reserves the right to prohibit the certificate holder / approved nominee from future participation in the Homeless Services Accreditation Process.

9. Cancellation of Accreditation

  • The certificate holder / approved nominees must inform the City of Perth in writing of their intention to withdraw from the Accreditation Process.

For emergencies please contact the WA Police on 000. For CCTV monitoring please contact the Citywatch team on 9461 6611.

For any questions relating to the Accreditation Process please contact the City’s Community Services team on 9461 3333 (Monday to Friday, 8am – 5.30pm.

Essential Criteria - Terms and Conditions

Is the group/service willing to adhere to the terms and conditions to be a City of Perth Accredited homeless service operating within the public realm i.e clean up afters service delivery has ceased, complete regular reporting? * Required

Application Not Eligible - Terms & Conditions (Not Applicable)

This section is not applicable because of your response to question: "Is the group/service willing to adhere to the terms and conditions to be a City of Perth Accredited homeless service operating within the public realm i.e clean up afters service delivery has ceased, complete regular reporting?" on page 1

Please note you will be unable to proceed with this application