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Accreditation Process of Homeless Services in the Public Realm

This grant round has now closed. Submissions closed at midnight 31 December 2020 (AWST).

IMPORTANT: Please read information below to assist you in completing your application online.


Welcome to the City of Perth Homelessness Services Accreditation application service, powered by SmartyGrants.

 Please ensure you save as you go. If you wish to leave a partially completed application, press 'save' and log out. When you log back in and click on the 'My Submissions' link at the top of the screen, you will find a list of any applications you have started or submitted. You can reopen your draft application and start where you left off.

You can also download any application, whether draft or completed, as a PDF. Click on the 'Download' button located at the bottom of the last page of the application form.


You will find a Review and Submit button at the bottom of the Navigation Panel. You need to review your application before you can submit it.

Once you have reviewed your application you can submit it by clicking on 'Submit' at the top of the screen or on the navigation panel. You will not be able to submit your application until all the compulsory questions are completed. Once you have submitted your application, no further editing or uploading of support materials is possible.

When you submit your application, you will receive an automated confirmation email with a copy of your submitted application attached. This will be sent to the email you used to register.

If you do not receive a confirmation of submission email then you should presume that your submission has NOT been submitted.


You may need to upload/submit attachments to support your application. This is very simple, but requires you to have the documents saved on your computer, or on a storage device.

You need to allow enough time for each file to upload before trying to attach another file. Files can be up to 25MB each; however, we do recommend trying to keep files to a maximum of 5MB – the larger the file, the longer the upload time.


Why an Accreditation Process:

  • There is a great deal of charity and goodwill in Perth, where the both not-for-profit services and the broader community want to actively help people experiencing or at risk of homelessness, in particular to rough sleepers. Currently this service delivery is not coordinated, where both duplication of service delivery and gaps in service delivery currently occur. This Accreditation Process of Homeless Services in the public realm aims to coordinate and support both the groups and services providing these services, and increase access for the people who need them.

Why Now:

  • Perth’s Homelessness Sector’s collaboration and communication is at an all-time high where the shift in mindset from, ‘managing homeless’ to ‘ending homelessness’ is a consistent message across the community. Through this Accreditation Process, the City of Perth can assist the strategic direction of the WA Alliance to End Homelessness’ 10-Year Strategy to End Homelessness and the Department of Communities 10-Year Strategy on Homelessness.

Does my group have to be accredited if we are volunteers and not funded to provide this service:

  • Yes, all groups and services who provide support to people experiencing or at risk of homelessness within the Perth City will need to become an accredited group or service.

Will there be a cost:

  • No, the City of Perth is committed to assisting Perth’s Homelessness Sector where there will be no cost to groups or services throughout the accreditation.

When does the Accreditation Process Trial commence:

  • Applications for service provider open from 12 December 2019. Service provision will commence from 28 January 2020.

What if I want to provide feedback after the trial commences:

  • Feedback will be received by agencies, groups, services and the community throughout the 12-month trial that will conclude in December 2020.

What if I need some assistance through this process:

  • The City of Perth will provide support throughout this process where the Community Development team will be the first point of contact, please contact via email or 9461 3333.


1. Operational Conditions

  • This certificate is only valid for the name stated on the Certificate of Approval and approved nominee’s;
  • This certificate is only valid for 12 months;
  • The certificate holder / approved nominee must:
    • Display the Certificate of Approval at all times;
    • Be located in and around the service delivery location at all times;
    • Produce this certificate upon request by an authorised officer and / or a police officer;
    • Manage antisocial behaviour (If they are appropriately trained and possess the relevant training certificates) or contact the WA Police immediately;
    • Not have volunteers under the age of 18 years;
    • Train all volunteers appropriately and have all volunteers covered by appropriate insurance;
    • Must follow food handling / hygiene guidelines if serving food;
    • NOT impede pedestrian pathways or vehicle clearways;
    • Not park any volunteer vehicles within the site of service delivery;
    • Arrange vehicles on the site as outlined by the City;
    • Encourage people receiving services to leave the site / sites of service delivery once services have ceased;
    • Provide details of all vehicles directly linked to service provision;
    • Notify the City of Perth of changes to vehicles and setup; and
    • Inform the City of Perth of additional equipment they intend on setting up on the site i.e. Marquees.

2. Reporting

  • The certificate holder / approved nominee must:
    • complete bi-monthly reporting to the City the Perth;
    • report all incidents to the City of Perth the next working day;
    • report any damage to the City of Perth the next working day;
    • Notify the City of Perth of changes to service delivery prior to implementing the change.

3. Approved Locations, Times and Days

  • This certificate is valid for the site as specified on the Certificate of Approval.
  • This certificate is only valid for the date, day, time and service type stated on the Certificate of Approval.

4. Insurance

  • The certificate holder / approved nominee must:
  • maintain a public liability policy for at least AUD $10million with a company on the Australian Prudential Regulation Authority (APRA) approved list; and
  • Will assume responsibility for any acts of negligence arising from their activity.

5. Maintenance and Cleaning and Waste Management

  • The certificate holder / approved nominee must:
  • Arrange immediate vehicle removal should a breakdown of vehicle or equipment occur;
  • Arrange vehicles as directed by the City of Perth;
  • Maintain the site and return to original state once services have ceased;
  • Dispose of all domestic waste appropriately the domestic bins provided; and
  • Dispose of sharps appropriately using their own sharps disposal units.

6. Permit Fee

  • There no is permit fee to be an accredited service provider.

7. Complaints

  • If the City of Perth receives community complaints that are sustained and the service provider does not work with the City of Perth to address the complaint, the City of Perth reserves the right to prohibit the certificate holder / approved nominee from operating within the Public Realm.

8. Conduct

  • The certificate holder / approved nominee / any persona associated with the approved services is required to comply in accordance with these terms and conditions to both manage the community perception of the Homeless Services Accreditation Process and deliver the highest standard of service delivery to people experiencing homelessness.
  • If the certificate holder / approved nominee on more than one occasion, is determined by the City of Perth to be acting in an unprofessional manner, the City of Perth reserves the right to prohibit the certificate holder / approved nominee from future participation in the Homeless Services Accreditation Process.

9. Cancellation of Accreditation

  • The certificate holder / approved nominees must inform the City of Perth in writing of their intention to withdraw from the Accreditation Process.

For emergencies please contact the WA Police on 000. For CCTV monitoring please contact the Citywatch team on 9461 6611.

For any questions relating to the Accreditation Process please contact the City’s Community Services team on 9461 3333 (Monday to Friday, 8am – 5.30pm.